The regulatory body for the gambling industry, the Gambling Commission, has published a report on the enforcement action it has taken against operators over the past year.
The Enforcement report highlights the lessons the Commission would like gambling businesses to learn from its investigations and provides guidance to them on anti-money laundering, customer interaction, self-exclusion, unfair terms and practices and marketing and advertising.
The stated aims of the report are to:
- ‘Provide an overview of the enforcement work in which the Commission has been engaged.
- Highlight areas of regulatory concern within the industry.
- Bring together lessons that are frequently published in the Commission’s public decision notices.
- Help those within the industry raise standards and improve overall regulatory compliance.’
“We want operators to pay attention to the lessons set out in this report. We want them to focus on ways to make gambling fairer and safer for consumers in Great Britain,” explained Neil McArthur, Chief Executive of the Gambling Commission. “We also want gambling businesses to collaborate and to invest the same amount of resources into data, technology and research into building better protections for consumers, as they do to creating new products, or advertising and marketing campaigns.”
“This is a call to action to the leaders of operators to set the tone from the top, to lead a culture of compliance that puts doing the right thing for your customers first, and to strive to continuously raise standards for consumers,” he added.
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